WHAT IS YOUR PHILOSOPHY?
We believe that a healthy, well-exercised dog is a happy dog - hence our name, Active Waggers. With that in mind we strive to provide so much more than a pee break and a walk around the block. All of our walks/runs/hikes are set to a vigorous pace unless you tell us otherwise, with the aim to maximize your dog's time outside.
WHERE ARE YOUR SERVICES PROVIDED?
We provide services in Winchester, Arlington, Lexington, Woburn and West Medford. Pick up service is free if you live within 2 miles of Winchester. An additional $5.00 is charged if you live further away.
Do I need to commit to a certain number of walks/runs/hikes per week?
You do not have to commit to a weekly service. Your dog can be exercised as much or as little as you want per week. However, given the small number of dogs we can take on, you may need to be flexible about the service time requested so we can accommodate our more regular customers. Please note that dog hikes are normally conducted in the mornings, but please inquire if you desire an alternate time.
WHERE ARE WALKS CONDUCTED?
Walks typically take place in your neighborhood. However, if we happen to have more than one dog for that service time, then they may be transported (free of charge) to the other dog's neighborhood. Transportation time may exceed the total walk time but there is no additional charge. We can also walk your dog in the wooded trails at Whipple Hill, the Middlesex Fells, or the Arlington Meadows.
WHERE ARE RUNS CONDUCTED?
Depending upon where you live we will conduct our runs either on pavement or in a wooded area, such as Whipple Hill, the Middlesex Fells or the Arlington Meadows.
WHERE ARE HIKES CONDUCTED?
Depending upon where you live we will conduct our hikes in a wooded area, such as Whipple Hill, the Middlesex Fells or the Arlington Meadows. Please note that dog hikes are normally conducted in the mornings, but please inquire if you desire an alternate time.
CAN YOU EXERCISE MY DOG OFF-LEASH?
If your dog is good off-leash with you then we can slowly introduce off-leash walking over a number of visits. All off-leash walking must occur in a wooded area where this is permissable.
Will my dog be exercised with other dogs?
Your dog will likely be exercised with other dogs. Both Active Wagger owners have labs. If your dog does not socialize well with other dogs, we can arrange independent walks on a case-by-case basis.
Will my dog be boarded with other dogs?
If you choose the boarding option then your dog may be with other dogs. Both Active Wagger owners have labs. Occasionally we board other dogs at the same time.
Can I board my dog even if I am not a dog walking customer?
We can board your dog even if you do not use Active Waggers regularly. However, since we do not board more than one dog at a time, preference is given to current customers.
Do you provide in-home dog sitting?
If you want to have your dog remain at home we can discuss an agreed upon number of visits to ensure your dog's needs taken care of in your abscence. Unfortunately we cannot stay overnight due to the small size of our company and own family commitments.
Will my dog be exercised by the same person every time?
Most likely your dog will have the same person each time, but there will be times when one of us will have to substitute for the other. We will let you know when this happens.
What if the weather is bad?
Unless there is a snow storm or hurricane, we will be there rain or shine, sleet or snow.
What if I need to cancel a service?
Dog Walking: Cancellations of scheduled walks made at least 24 hours prior to the scheduled services or by 9pm the night before the appointment are not subject to a cancellation fee. Cancellations made within 24 hours are subject to a $10.00 fee.
Dog Boarding: Cancellations of scheduled boarding made at least 7 days prior to the scheduled services are not subject to a cancellation fee. Cancellations made within 7 days are subject to a $50.00 fee.
HOW CAN I PAY?
We accept cash, checks, and credit cards. If you pay by credit card we will assess a 2.9% fee and $.25 per transaction. Paper checks can be made payable to Active Waggers. A handling fee of $35.00 will be charged for returned checks.
WHEN IS PAYMENT DUE?
If you require continuous dog walking/running/hiking services, you will pay once a month. An invoice will be emailed on the last day of the month for all services performed during that month, and payment is due within 7 (seven) days’ receipt of invoice.
For boarding clients you will pay when you pick up your dog on the last day. An invoice is available upon request.
Prices are found on the website and are subject to change. Any rise in fees will be communicated to you at least 30 days in advance.
Are you insured and bonded?
We are insured and bonded through KennelPro (Mourer Foster, Inc.). Certificates available upon request.
How will I know you came to provide service?
We will fill out a daily activity sheet and leave it in your house.
Do you have any health requirements?
Active Waggers requires all dogs to be up-to-date with their vaccinations and local licensing. You should also ensure that your dog is current with his/her flea and tick prevention. Spaying and neutering is not required, but please make sure to let us know on your intake form whether your dog has been fixed. Boarded dogs must be house-trained.
how do i get started?
Please fill out the intake form online and one of the owners of Active Waggers will be in touch with you within 48 hours by phone. Once we have had a chance to speak to you about your dog needs we will schedule an in-home visit to meet your dog and get acquainted with you.
do you provide references?
Yes, these are available upon request.